Terms & Conditions

1. Acceptance of Terms

By accessing and using Seal-Assist's luxury concierge services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Seal-Assist provides premium concierge services including but not limited to:

• Luxury travel arrangements and bookings
• Event planning and coordination
• Personal shopping and procurement services
• VIP access and exclusive experiences
• Restaurant reservations and entertainment bookings
• Transportation and logistics coordination

3. User Accounts and Registration

To access certain services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Service Fees and Payment

Our services are subject to the following payment terms:

• All fees are quoted in British Pounds (GBP) unless otherwise stated
• Payment is required in advance for most services
• Additional charges may apply for rush services or special requests
• Refunds are subject to our cancellation policy
• We accept major credit cards and bank transfers

5. Cancellation and Refund Policy

Cancellation terms vary by service type:

• Travel Bookings: Subject to supplier cancellation policies
• Event Planning: 50% refund if cancelled 30+ days in advance
• Personal Shopping: Full refund for unopened items within 7 days
• VIP Services: No refunds for confirmed bookings
• Subscription Services: Pro-rated refunds for unused periods

6. Service Limitations and Disclaimers

While we strive for excellence, please note:

• Service availability is subject to supplier availability
• We are not responsible for third-party service quality
• Travel services are subject to airline, hotel, and supplier terms
• We cannot guarantee specific outcomes or results
• Force majeure events may affect service delivery

7. User Conduct and Responsibilities

You agree to:

• Use our services for lawful purposes only
• Provide accurate and complete information
• Respect our staff and service providers
• Not attempt to circumvent our systems or policies
• Comply with all applicable laws and regulations

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Intellectual Property

All content, trademarks, and intellectual property on our website and in our services are owned by Seal-Assist or our licensors. You may not use, reproduce, or distribute our intellectual property without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Seal-Assist shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to our services.

11. Indemnification

You agree to indemnify and hold harmless Seal-Assist, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in London, United Kingdom, in accordance with the rules of the London Court of International Arbitration.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be brought in the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us: